Built for Medicare Advantage plans serving dual-eligible members. Anchor orchestrates non-medical benefits within existing care management workflows, and every service is substantiated at the member level.
Each works through its own referral process, vendors, and records, and the member’s status is spread across all of them.
Plans that offer needs-based benefits need to see which funding source covers each need first, whether the service was delivered, and where each referral stands.
Anchor orchestrates those benefits from one screen and records each step at the member level.
Today:
Needs are identified in one place and referred through others, by phone, fax, and email
Vendors and community programs each keep their own record of what was delivered
Which funding source covers a need first is worked out case by case
The latest cap balance is not in front of the care manager at referral
The result: manual steps for care managers, and no single member-level record of what was referred and delivered.
Anchor recommends; the care manager decides. Anchor does not author criteria, determine eligibility, or enforce caps. Sequencing never withholds a benefit the member qualifies for.
Surfaces the benefits to consider, matched against the plan’s criteria
Shows which source covers the need first: a Medicare-covered service, the plan’s supplemental benefit, a Medicaid waiver, or a community program
Documents every referral to contracted vendors and community programs
Accepts and grades each vendor’s record of the service
Keeps member-level data with the criteria and PBP on record
Referrals are sent and followed up by hand
Cap balances are checked outside the referral
Delivery records sit with each vendor
Referral status depends on who takes the call
Referrals sent and services confirmed from one screen
The latest available cap balance shown at referral
Each authorization matched to a delivery record at the member level
Whichever care manager takes the call sees the same record
Anchor documents the outcomes behind them at the member level: benefits activated, services confirmed delivered, days to confirmation, and care manager time per case.
Care managers send referrals and confirm services from one screen, replacing manual steps.
Anchor records which funding source covers each need first and matches each authorization to a delivery record the plan can show at the member level.
Members receive needs-based services. The status of every referral sits in one record the plan can read when the member calls.
Anchor works across the plan’s needs-based benefits and the vendors and community programs that deliver them.
It is non-medical benefit orchestration: one screen for the care manager, and one member-level record of which funding source covered each need first and what was delivered.
Anchor’s single screen replaces fragmented referral processes. No care-management platform integration required to begin.
Our team walks your care management, compliance, and finance teams through a sample member record: the criteria and PBP on record, the funding source that covers each need first, each referral, and each vendor’s record.
Anchor orchestrates non-medical benefits for dual-eligible members. Every service is substantiated at the member level.
Request a DemoEffective date: January 1, 2026
Anchor Care, Inc. ("Anchor," "we," "us," or "our") operates anchorcare.ai and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage with our platform.
We may collect information you provide directly – such as your name, email address, organization, and the content of messages submitted through contact forms. We also collect certain usage data automatically, including IP addresses, browser type, pages visited, and time spent on the site, through standard web analytics tools.
We use the information we collect to respond to inquiries, operate and improve our services, communicate about pilot programs and product updates, and comply with applicable legal obligations. We do not sell your personal information to third parties.
Our platform is designed for use by health plans and their authorized personnel. To the extent any protected health information (PHI) is processed through our platform, it is handled in accordance with applicable HIPAA requirements and the terms of executed Business Associate Agreements.
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or contract.
Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal information. To exercise these rights, contact us through our website.
Anchor Care, Inc. · 5227 N 7th Street, Phoenix, AZ 85014
Last updated: April 2026
Anchor is built for health plans operating in a regulated, high-stakes environment. Our security and compliance posture reflects that responsibility.
Anchor operates as a Business Associate under HIPAA when processing protected health information on behalf of covered entities. We execute Business Associate Agreements (BAAs) with all health plan partners prior to any data exchange. Our systems are designed to support the administrative, physical, and technical safeguards required under the HIPAA Security Rule.
All data transmitted to and from Anchor's systems is encrypted in transit using TLS 1.2 or higher. Data at rest is encrypted using AES-256. Access to production systems is restricted by role-based access controls and multi-factor authentication.
Anchor's infrastructure is hosted on HIPAA-eligible cloud services. We maintain audit logs of system access and regularly review access permissions. Penetration testing and vulnerability assessments are conducted on a scheduled basis.
We maintain a list of subprocessors used in the delivery of our services and update it as our vendor relationships change. Health plan partners may request the current subprocessor list by contacting us directly.
Anchor maintains a documented incident response plan. In the event of a security incident affecting health plan data, we will notify affected partners in accordance with HIPAA Breach Notification Rule requirements and any applicable contractual obligations.
SOC 2 Type I targeted Q2 2026. SOC 2 Type II targeted Q4 2026. HITRUST r2 certification is on our 2027 roadmap. Anchor operates under HIPAA-compliant data handling practices with encryption in transit and at rest, role-based access controls, and annual third-party security review.
For security inquiries or to request a BAA, reach us at security@anchorcare.ai or submit a security or compliance inquiry through our contact form. · Anchor Care, Inc. · 5227 N 7th Street, Phoenix, AZ 85014