Privacy Policy

Scope

This policy describes how Anchor Care, Inc. ("Anchor") collects, uses, and shares personal information through the website at anchorcare.ai and in business communications with Anchor. It does not govern health plan member information that Anchor processes on behalf of health plans. That information is covered by the section "Health plan member information" below.

Information Anchor collects

Information submitted through the website

The contact, demo request, and materials request forms ask for a name, work email address, job title, organization, and message, and may ask for plan type, states served, number of lives served, and area of interest. Anchor uses Formspree to receive these submissions and deliver them to Anchor by email.

Information collected automatically

• Google Analytics. Records pages visited, approximate location derived from the visitor's IP address, device and browser type, and the referring site, using cookies.
• LinkedIn Insight Tag. Measures visits and the performance of LinkedIn advertising, using cookies. LinkedIn may associate a visit with a LinkedIn member account under LinkedIn's own terms. Anchor receives aggregated reports and does not receive the identity of individual visitors from LinkedIn.
• Hosting and fonts. The website is hosted on GitHub Pages, which logs visitor IP addresses for security and operations. Most pages load fonts from Google Fonts, which receives the visitor's IP address.

The compliance reporting page, this page, and the Trust Center load none of these analytics, advertising, or font services.

Business communications

Anchor keeps email and meeting correspondence with prospective customers, partners, investors, and vendors in its Google Workspace account.

How Anchor uses information

• To respond to inquiries, schedule meetings, and send materials a visitor requests.
• To understand how the website is used and measure the reach of Anchor's communications.
• To protect the website and Anchor's systems, and to meet legal obligations.

How Anchor shares information

Anchor does not sell personal information. Anchor shares personal information only with the service providers named in this policy, which process it to provide their services; with professional advisers under a duty of confidentiality; where required by law or legal process; and with a successor in connection with a merger, acquisition, or sale of assets.

Choices

• Google Analytics can be blocked with Google's opt-out browser add-on.
• LinkedIn advertising preferences can be managed in LinkedIn's advertising settings.
• Cookies can be blocked or deleted in browser settings.
• To request access to, correction of, or deletion of personal information Anchor holds, email privacy@anchorcare.ai. Anchor responds within 30 days.

Health plan member information

Anchor provides software and services to health plans as a business associate under the Health Insurance Portability and Accountability Act (HIPAA). Member information Anchor receives from a health plan, including protected health information, is governed by HIPAA and by Anchor's Business Associate Agreement with that plan, not by this website policy. Under those agreements, Anchor:

• Uses and discloses protected health information only as the Business Associate Agreement and the HIPAA Privacy Rule permit, applying the minimum necessary standard.
• Does not sell protected health information or use it for marketing, and de-identifies it only in accordance with 45 CFR § 164.514.
• Supports the health plan in responding to members' requests for access, amendment, and an accounting of disclosures.
• Retains protected health information only as required, and returns or destroys it at the end of the engagement as the agreement requires.
• Reports privacy incidents and breaches to the health plan as the agreement requires.

Members should direct questions and requests about their information to their health plan. The plan's Notice of Privacy Practices describes members' rights.

Retention

Anchor keeps website inquiries and business correspondence for as long as needed for the purpose for which they were collected and for Anchor's legal and record-keeping obligations, and then deletes them.

Security

Anchor protects personal information with administrative, technical, and physical safeguards. The Trust Center describes Anchor's security and compliance program. No method of transmission or storage is completely secure.

Children

The website is intended for business audiences and is not directed to children under 13. Anchor does not knowingly collect personal information from children.

Changes to this policy

Anchor posts any change to this policy on this page with a new effective date.

Contact

Questions about this policy: privacy@anchorcare.ai, or Anchor Care, Inc., Attn: Privacy Official, 5227 N 7th Street, Phoenix, AZ 85014.